Terms of use

Introduction

Welcome to our website!

The https://liofyllo.com/ is an online shopping store (hereinafter referred to as “online shop”). It operates in the legal form of the Social Cooperative Enterprise (SCE) under the name Social Cooperative Enterprise Liofyllo, based in the Municipality of Patras, county of Achaia, street Dodonis 15 PC 26334, with Registration Number (ADMC): 000124903041 and VAT 996934910.

Field of application

The following terms and conditions (hereinafter referred to as the “Terms”) cover any sale of products from the online store located at https://liofyllo.com/. Any other Terms and Conditions are expressly excluded. Any User or Visitor who enters and transacts with the Online Store (hereinafter referred to as the “Customer” or “Visitor” or “User”) is deemed to have the full consent and acceptance of the terms herein, without any exception. If a User does not agree to these terms, he must refrain from visiting, using this site, and from any transaction with the online store. Each User uses the Website at its sole responsibility, and its content may in no way be construed as giving or advising directly or indirectly to take any action.

General terms

The Company reserves the right to freely modify or revise the terms and conditions of use and transactions of the online store at any time, and undertakes to inform consumers of any changes, through the pages of this online store, always under the requirement of harmonization with the General Data Protection Regulation (“GDPR”), (Regulation (EU) 2016/679), which is a directly binding instrument. Contracts through the online store are drawn up in Greek and English. Only individuals, 18 years of age and over, who have the legal capacity to enter into a sales contract can only make purchases through the online store. A prerequisite for ordering from the online store is the completion and submission by the User of the relevant online order form with the necessary details for the conclusion of the sale and acceptance of the terms of the sales contract and the terms of use. The sales invoices (Retail Receipt and Invoice) are sent electronically to the email registered by the customer in the order form.

Information provided

The Company is committed to the truthfulness, accuracy and completeness of the information provided in the online store regarding the identity of the Company and the transactions provided through the online store. In the good faith, the Company is not liable and is not bound by electronic data that was made by mistake or error in the common experience and is entitled to correct them whenever they come to its knowledge.

Limitation of Liability

The Company fully complies with applicable provisions regarding sales, e-commerce and consumer protection. The Company, in the context of its transactions from the online store, informs the Customer on the basis of always being aware of the availability or non-availability of the products and in no way can guarantee their availability. In any event, the Company undertakes to notify the Client in a timely manner of the unavailability, in which case it is not liable. The Company shall not be liable for any adverse effects or damage caused by the use of ordered products due to incorrect user selection of products, inadvertent or incorrect use of the products. In the case of a defective product, its liability is limited to the obligation to replace it if the conditions for returning the products are fulfilled. In the good faith, the Company is not responsible or liable for any errors or omissions in common experience in features, photos and product prices and may not exclude the possibility of incorrect entries for any reason at import and / or and updating the features and / or price of a product. But she is committed to correcting them whenever they come to her knowledge. The online store provides content (information, names, illustrations, etc.), products and services through the website “exactly as they are”. In no event shall the Company be liable for any civil and / or criminal claims or damages (positive, special or reserved which is indicative and not restrictive, divisive and / or cumulative in the loss of profits, data, loss of earnings, money Satisfaction, etc.) who may be a visitor or user of the online store or a third party, for reasons related to the operation or not and / or use of the Website and / or the inability to provide services and / or products and / or information that wherefore are subject to this and / or any unauthorized third party intervention in products and / or services and / or information made available through it.

Copyright

All content of the e-shop, including but not limited to discreet titles, marks, images, graphics, texts, etc., is the intellectual property of the Company (or any third party from whom the Company is licensed to operate the e-shop) and is protected by the relevant provisions of Greek and European law and international conventions. The names, distinctive titles, labels, images, photographs, designs, logos, graphics, insignia, texts and audiovisual material, listed and represented by the online store at www.liofyllo.com or the products or services of the Company or third parties, are the assets and trademarks of the Company or third parties respectively, protected by the relevant copyright and trademark laws. Their appearance on this Web site and in the Company’s online store should in no way be construed as a transfer or assignment of their license or right of use. Any copying, reproduction, distribution, processing, resale, creation of derivative work, modification in any way, or misleading the public about the actual provider of the online store is prohibited. Reproduction, reproduction, uploading, disclosure, dissemination, transmission or any other use of the content in any way or medium, for commercial or other purposes, is permitted only with the prior written consent of the Company or any other copyright holder.

User Responsibility

The User agrees and undertakes to use this website, as well as the online store services, information and data, in accordance with the Law, good faith and good morals. The User agrees that he must provide true and accurate information in his transactions with the online store. The User assumes all responsibility for the use of his account in the online store by unauthorized persons and for any damage suffered by the Company due to this cause.

The User agrees and undertakes not to use the online store for:

• sending, publishing, emailing or otherwise transmitting any content that is illegal for any reason, unlawfully harming or damaging the Business or any third party or infringing the privacy or confidentiality of any person’s information,
• sending, publishing, emailing or otherwise transmitting any content that infringes on users’ morals, social values, etc.,
• send, publish, email, or otherwise transmit any content for which users are not permitted to transmit in accordance with applicable law or contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of an employment relationship, or covered by confidentiality agreements),
• send, publish, email, or otherwise transmit any content that infringes any patent, trademark, trade secret, industrial and copyright or other proprietary rights of any kind,
• send, publish, email, or otherwise transmit any software that contains software viruses or any other codes, files, or programs designed to interrupt, damage, or destroy any operating software or computer hardware,
• deliberate or unintentional infringement of applicable laws or regulations,
• harassing others in any way.

Payment policy

The Company reserves the right to freely modify the pricing policy of the online store, modify the quoted prices, change and / or withdraw offers with or without prior notice to Users / Customers who will be informed of the applicable price at any time, from its relative posting on the website. All quoted prices of the e-shop products are in Euro and include VAT. The final prices of each product do not include shipping costs, which are then calculated in the order text, based on Customer’s choice of place of delivery. For additional charges, shipping, delivery or postage, as well as any other costs or charges, the Customer is informed prior to submitting his order. Where such charges cannot be reasonably estimated in advance, the fact that such costs may be required is made known to the Customer prior to placing his order, and if they could not be calculated at the time of order and was not communicated to the Customer , by telephone prior to confirmation of receipt of the order, then they will not be charged to the Customer without his prior express consent. For any other information, the Customer may contact the Business by telephone or email info@liofyllo.com before placing an order.

Order

Place an order – Offer to buy

The ordering of the products by the Customer is made by completing and sending the special order form available in the online store. Prior to submitting the order, through a special link, the Customer becomes aware of the terms of sale of the products he wishes to obtain and then chooses to activate the relevant icon “I read and accept the terms and conditions of purchase”, stating with him expressly and unconditionally that before submitting his order, he received in a clear and comprehensible manner knowledge of:

• The complete details of the Company (name, registered office, publicity, address, telephone, e-mail address).
• The main features of the order products as described in the online store.
• The total price of the products on order, including VAT, all fees, all additional charges (shipping, delivery or mail) and any other costs, for the fact that such additional charges may be required, as well as the stated final price Each product in the online store does not include shipping costs, which are calculated after the order text, based on the choice of how the order was shipped.
• The means of payment, delivery, execution and the time limit within which the Company undertakes to deliver the products and any delivery restrictions and means of payment.
• The obligation of payment by the Customer upon submission of the order.
• The existence of the Company’s liability under Section 534 et seq. Of the Civil Code for genuine defects and lack of agreed properties, the term of the contract and the terms for termination where applicable and the minimum duration of the Client’s obligations under the contract, where applicable.
• The right to withdraw from the Client (conditions, deadline, procedure, exemptions) where applicable and in the event of withdrawal, the Client’s immediate cost of returning the Products to the Company and the Client’s obligation, where applicable, to pay reasonable costs to the Company, and when no right of withdrawal is granted under the Law, information that the Client has no right of withdrawal or the circumstances in which the Client loses the right of withdrawal. The shipment of the order to the Company is a proposal for the purchase of the ordered products and a statement of acceptance of all charges described in the order. If there is no information or acceptance by the Company, the Customer, upon payment of the order, is entitled to a refund.

Order Receipt Confirmation – Sales Training

The order is not binding on the Company before the Customer has received confirmation of acceptance of the order by the Company, as described below. The order is deemed to have been received by the Company as soon as the Customer has received at the contact email address provided by the Company, relevant information from the Company, with his order number and the indication “New Order”.

During the processing of each registered order, the final price of the product and its availability are verified and, in the event, that availability or delivery time differs from that stated, the Company informs the Customer accordingly. The order is considered binding and the sale is deemed to have been made and claims are made between the Client and the Company only by sending and receiving the e-mail with the indication “Delivery to the Courier”.

The order status is constantly updated, but also when changes occur in its management and the Customer is obliged to check the status of its order and immediately notify the Company in writing of any errors in its order, otherwise the details stated in the Confirmation of Registration His order will apply to the sales contract. The Customer has the opportunity to be informed about the ordering process by the Company either by telephone, or by sending an email to info@liofyllo.com or by logging into his account with his personal codes (username and password), by selecting “order tracking” via link. In good faith, the Company is not obliged to accept an order and to sell products which, due to mechanical or typographical errors, appear in the online store at an incorrect price, either lower or higher than their normal valid price. Since the error concerns only part of the order’s products, the order is valid and is executed normally for the other products, unless the Customer states that he does not wish to partially execute his order, and the Company must cancel the entire order.

Product Availability

The Customer is informed about the products and their availability, through indications in the online store or by contacting the online store. The Company reserves the right not to accept a particular order and therefore not to sell if the products are not available at the time of order. If the lack of availability concerns part of the order’s products, the rest of the order is normally executed, unless the Customer declares that he does not wish to partially execute the order, and the Company must cancel the entire order. Any payments are refunded to the Customer without delay, in the same way that the Customer has chosen to pay for his order or in any way agreed with the Customer. In the event that a product is not immediately available after the final order has been placed, the Company informs the Customer of its possible delivery time. If the Customer is not satisfied with the time, the order is canceled and any payments are refunded to the Customer without delay, in the same way that the Customer has chosen to pay his order or in any way agreed with the Customer.

Order delivery

Shipping to Customer’s Place:

If the Customer, when submitting his order, chooses the shipment of the products to the place of his choice, the products are delivered to a cooperating courier and the Customer will receive electronic notification that the product is ready for shipment. The Customer will be informed by the shipping company of the delivery time. Shipping costs are borne by the Customer and calculated on the basis of his order upon submission, through a special link, inserting the Country and the Postal Code of the region of his choice. Incorrect registration of shipping details by Customer which results in incorrect calculation of shipping costs is not the responsibility of the Company but the Customer. In order to receive the order, the Customer must show to the co-operative shipping agent the order confirmation (order number), the shipping notice and an official identification document (police ID, passport, etc.). Delivery may also be made to a third party authorized for this purpose by the Customer. Upon receipt, the Customer or the authorized third party must check the products received, as his signature confirms that he has received the order and the risk is transferred to the Customer upon receipt. If the Customer does not receive the products upon receipt of the shipment notice and despite the carrier’s notice, the Company reserves the right to either cancel the order or withdraw the sale. The Company reserves the right not to accept an order from a Customer who has repeatedly for any reason not received another order in the past.

When the place of dispatch is not covered by the network of the cooperating shipping company or the Customer wishes to transport the products at his / her own expense, the Customer shall inform the Business in writing, indicating the means of transport of his choice (shipping company, agency, etc.). and the Company undertakes to ship the Products in the manner indicated by the Customer, who in this case is solely responsible for the cost of shipping the Products to the Agency or the Shipping Company or the means of delivery. as the Client’s choice, who pays to the Company prior to shipment of his order. In these cases, the risk of sale goes to the buyer at the time the goods are sold to the carrier.

Delivery time

The time of delivery of the products is determined in the order according to the availability of the products and their place of delivery, which is confirmed by the acceptance of the order by the Company. The normal delivery time is 4 – 7 working days.

In any event, the Company shall deliver the products no later than thirty (30) days from the date of the sale, unless otherwise agreed in writing (email), the Customer shall be entitled to unilaterally cancel of the order by email in written form to info@liofyllo.com. If the order is canceled and the sale contract is canceled, the Company shall, without delay, return all the money paid by the Customer in full.

For bulky or special orders or orders tailored to the Customer’s requirements, the thirty (30) day delivery time does not apply and the delivery time is agreed on a case by case basis with the Customer in writing (electronic mail).

Payment methods

Credit Card Payment:

The online store accepts all Visa, Mastercard and Diners credit cards. Your transactions are protected by state-of-the-art security systems (SSL-256 bit and digital certification by Geotrust.) used by National Bank of Greece to process your transactions with https://liofyllo.com/. During the process of purchasing a product, the system automatically leads you to a secure encrypted environment (redirection) of the bank we work with, where you are required to provide your credit or debit card number, and when your transaction is completed, you return to our e-mail store.

For purchases with your credit or debit card you will be asked to fill in the order form, number and expiry date of your credit or debit card.

Deposit to bank account:

Pre-order your order at the National Bank account that we work with and let us know by phone or send us a copy of your payment order with email info@liofyllo.com. Upon receipt of the copy of your payment order, we will ship your order. As a reason for depositing, the Customer writes his order number (which has already been sent to him with the Confirmation of Registration of his order). The order is on hold and will be executed when the Company confirms that the amount has been deposited. In case of no deposit within 5 business days, the order will be canceled. To facilitate the process, the Client sends a copy of his bank deposit or deposit details to the Company’s e-mail address (date of deposit, deposit number, order number, full name and contact telephone).

Right of Withdrawal

According to Law 2525/1994 as amended and in force, the Customer has the right to return the products purchased from the online store, provided that these are products which are not exempted from the right of withdrawal, free of charge, without being obliged to announce the reason. for which they wish to be returned within fourteen (14) calendar days of receipt. The Customer may deliver these products directly to the Business Headquarters or dispatch them at his own expense to the Business Headquarters. In any event, the Customer may, prior to returning the Product, communicate with the Company either by telephone or by sending an email.

The Customer must return the products intended for return, with their official document of purchase, in the same condition in which they were received, without the products being unsealed or tampered with or used. It is also a prerequisite for return that their conditions of conservation have been met. The refund is only acceptable if the Customer has previously paid any amount incurred by the Company for shipping the Products to the Customer, as well as the shipping costs for their return. The withdrawal declaration is made in writing by filling out the relevant form available by the enterprise and sending it back to info@liofyllo.com. The Company is obliged to confirm in writing the receipt of the statement of withdrawal upon receipt. In the event of a withdrawal, the Customer shall be obliged to return the Products within fourteen (14) calendar days of the day it notified the withdrawal. Following the statement of withdrawal, the Company is obliged to reimburse to the Customer the price received. The Customer’s refund will be refunded no later than fourteen (20) calendar days from the date on which the Company has proven knowledge of its withdrawal. Delivery costs are not refundable unless the Customer has chosen a delivery method other than the cheapest standard delivery method provided by the Company.

The Customer is liable for any decrease in the value of the returned products if it makes use other than necessary.

Exceptions to the Right of Withdrawal

From the right of withdrawal provided in the above paragraph, the Customer has no right of withdrawal in the following cases:

• which due to improper selection by the user, careless or incorrect use of them, cause side effects or damage to the user as well as damage to the products themselves.
• supply of goods which, after delivery, due to their nature, inseparably mixed with other items.

Liability for Defects – Returns

Irrespective of the Client’s right of withdrawal, the Company is liable under the provisions of the Civil Code when the product purchased by the Client fails to comply with the contract, and especially where it has a genuine defect or has no contractual properties. In the event of the Company being liable for a genuine defect or lack of a contractual property of the Product, the Customer shall be entitled to: a) require, without any charge, to correct or replace the product with another, unless such action is impossible; (b) apply for a reduction in price or (c) withdraw from the contract of sale, unless this is an insignificant actual defect. If the Customer chooses to correct or replace the product, the Company shall correct or replace it within a reasonable time.

The Company will replace the Products purchased by the Customer, in all cases where the Company has been proved to the Customer other than or substantially different from what it ordered.

Force Majeure

The Company reserves and in no way be liable for any temporary or permanent failure to provide services and for delays in acceptance and execution of orders and delivery of ordered products, for reasons not attributable to its liability, such as in the case above strikes, earthquakes, fires, bad weather, etc.) or unforeseen situations or events such as courier associate malfunctions, accidental deterioration or destruction of the products before delivery to the user and after being shipped, unlawful interference by the counterparty or a third party, malfunction of the online payment processor (bank) or host provider or internet service provider (ISP) or the access provider or the terminal equipment of the user, misrepresentation by the user and generally of any incident that impedes the proper fulfillment of his contractual obligations oh. The responsibility of the company is limited to its contractual obligations with the consumer and will make every effort to comply with them within a reasonable time.

Availability & Network Security

The Company makes every effort to ensure the proper functioning of its network. However, the Company cannot guarantee that there will be no interruptions or errors. In any case, the Company bears no responsibility in case the users cannot connect to the site. The Company is not responsible for the security policies of other websites or the way they manage their online visitors.

Privacy Statement

The Company treats the User’s correspondence with the online store as confidential and only transfers its contents to the recipient directly concerned and in cases provided for by law if requested or if the content of the message is deemed to be affecting the Company. Such action is necessary to: (a) protect the rights and property of the Company; (b) protect the site from malicious or unauthorized use; and (c) protect the personal safety of users or the consumer. If the User gives a false e-mail address or tries to get someone else’s place when sending information, all information will form part of any inquiry.

Invalidities

Any invalidity of any of the Terms herein does not constitute invalidity of the rest.

Applicable law

These terms and conditions are governed by the provisions of Greek Law, the Directives and Regulations of European Law and the relevant International provisions. Contracts through the online store are governed by European and Greek law, in particular laws regulating issues related to e-commerce, distance selling and consumer protection. The site is designed and controlled by Greek law, which will guide its use and interpretation. The protection of the law on distance contracts, as well as these terms, shall apply only to transactions with natural persons who are engaged in business that are outside their business.

Failure by the Company to exercise its present terms and rights shall not constitute a waiver of those rights.

All notifications must be in writing. These terms have the place of information under term 3b of Law 2251/1994.

Dispute Resolution

Should any dispute arise between us and if we do not reach a mutually agreed upon request, we undertake to pursue an out-of-court settlement of the dispute. You can contact the following Alternative Dispute Resolution Bodies (ADRs). The ADR entities listed on the ADR platform have been certified according to the prescribed quality requirements and requirements of the European Directive and have been registered with the ADR Special Register. In Greece the certified ADR entities are: the Independent Consumer Advocate, with competence in all commercial sectors, the Banking – Investment Services Broker with responsibility in the commercial financial services sector, and ADR POINT IKE – Alternative Dispute Resolution Center in all commercial sectors with the exception of the categories explicitly referred to in Article 2 (2) of the JMD, EIES, with jurisdiction over all commercial sectors with the exception of the categories expressly referred to in Article 2 (2) of the JMD. If, however, no solution is reached, the courts of Patras are responsible for resolving any dispute. The Code of Consumer Ethics for Electronic Commerce as formulated by the Ministerial Decision of the Minister of Economy and Development in the Greek Government Gazette (22/03/2017, Bulletin No. 969), is published from this web site and you can find it from this web site HERE(https://www.e-nomothesia.gr/kat-emporeio/upourgike-apophase-31619-oik-2017.html).